Privacy policy

SV Charter is committed to comply with relevant privacy laws and regulations. This Privacy Notice describes how SV Charter processes the personal data we collect when you access or use our website or services. This will also provide information on how we work and protect your personal data.

What is personal data?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

You are not required to provide the personal data that we have requested, but, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

SV Charter’s data protection and privacy measures are governed by the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time.

For the purposes of Data Protection Legislation, we SV Charter collects personal data such as contact details for the purpose of providing services or sending marketing communications, SV Charter will be data controller. Where SV Charter are provided with information from a third party or a customer relating to a passenger that we are arranging a charter for we are data processors and will only process such data in accordance with the customer’s instructions.

What personal data will SV Charter collect about me?

When you use an SV Charter to purchase a service, purchase a product, contact us or complete an online form, we may collect a variety of information, including, but not limited to; your name, job title, mailing address, telephone number, email address, passport details, credit/debit card or bank details. Where you use the website svcharter.aero (“Website”), we may collect technical data such as IP addresses and cookie ID. For more information around how we use cookies please see our Cookie Policy.

How is my personal data collected?

You may directly provide your personal data to us, or we may collect your personal data from third parties, such as customers providing your passenger details for the purpose of arranging a charter. We may also collect information from publically available sources.

What is SV Charter’s basis for processing my personal data?

SV Charter collects and processes your Personal Data on the basis of different legal grounds, depending on the nature of the Personal Data being provided and the type of processing involved.

Performance of a Contract

Some of the Personal Data is processed on the basis that it is necessary for the performance of our agreement with you, or in order to take steps at the request of the user prior to entering such an agreement. To register you as a new customer and verify your identity.

Legitimate Interest

A ground relied upon for processing your Personal Data is legitimate interests, where we believe you have a reasonable expectation that we will perform a particular type of processing on your behalf, or where such processing is strictly necessary for fraud detection and prevention. An example would be where we respond to your queries and enquiries.

Consent

A ground relied upon in order to collect and process certain types of Personal or Sensitive information, or where appropriate to keep you informed by telephone, SMS or email, about us and our business partners content, products and services, events and special offers. You can withdraw your consent, as detailed in this Privacy Notice where applicable, or by sending an email to info@svcharter.aero

Compliance with a Legal Obligation

A ground relied upon for certain types of processing is that it is necessary in order to allow compliance with a legal obligation. An example of this would be to retain business records for fixed periods of time in order to comply with local legal requirements.

When will SV Charter contact me?

In relation to any service, activity or online content you have signed up for in order to ensure that SV Charter can deliver, e.g. to ensure payment of your charter, offer other charter related services or upgrades, or to enquire whether you’re in need of our services.

In relation to any correspondence we receive from you or any comment or complaint you make about SV Charter.

To update you on any material changes to the SV Charter’s policies and practices.

To keep you informed periodically on relevant products and services that we think may be of interest to you. Types of communication include quarterly newsletter updates, Cloud magazine, SV Charter Flyer or emails such as empty legs and passenger/cargo charter availabilities.

How long will SV Charter keep my personal data?

We retain your personal data as long as it is necessary and relevant for our operations. Generally, we keep personal data in accordance with our internal retention procedures, which are determined in accordance with our regulatory obligations and good practice. In addition, we may retain personal data relating to previous booking activity to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, and take other actions permitted or required by applicable national laws. After it is no longer necessary for us to retain your personal data, we anonymise part of the data for analytical purposes and dispose of the rest in a secure manner.

Is my personal secure?

SV Charter is committed to keeping your personal data safe and secure from unauthorised access to or unauthorised alterations, disclosure or destruction of information that we hold. Our security measures include:

Encryption of our services and data;

Review our information collection, storage and processing practices, including physical security measures;

Access control restrictions for personal information;

Contractual confidentiality and processing agreements for employees and/or third parties who may require access to personal data; and internal policies setting out our data security procedures and training for employees.

What rights do I have in relation to my personal data?

Under certain circumstances, you have rights under Data Protection Legislation in relation to your personal data. These include the right to:

Request access to your personal data;

Request correction of your personal data;

Request erasure of your personal data;

Object to processing of your personal data;

Request restriction of processing your personal data;

Request transfer of your personal data;

Right to withdraw consent.